Frequently Asked Questions

We currently accept 2 methods of payment for all online orders:
– Visa and Credit Card via Paypal
– Paypal
– Direct Deposit
We post all orders within 3 days of receiving payment confirmation, provided we have the items in stock.
The actual delivery time to receive your order will depend on your location and the type of shipping requested when you ordered. Australia Post & couriers quote anything from 1 to 2 business days delivery to Sydney or Melbourne to 7 to 10 business days delivery to WA and remote Queensland or other remote addresses from when we ship the orderIf you would like your order i.
n a hurry please let us know
Due to many breakages in transit with Australia Post we will  not  supply Candy Jars unless specifically requested. We will no longer post  rock candy glass jars, but in sealed display bags. Please contact us for any further information at info@sugarshackconfectionery.com.au
We normally contact the buyer by email if the product will be out of stock for more than 5 days.
If you find that the goods were damaged in transit or were faulty in some manner, please contact us within 24 hours of receiving the goods. Orders sent by Registered post are insured and delivery must be signed for. We will  arrange a credit towards your next purchase or send a replacement product after the insurance claim has been settled by Australia Post as applicable. Customer will incur the cost of return postage and be credited the purchase price only excluding freight costs.
All orders are delivered by Australia Post Please consider the information below so you are aware of your obligations in relation to delivery options.
Australia Post satchels are NOT insurable.  It is however, a much quicker service in general.  Damage, loss or theft incurred as a result of using this delivery option is at the purchasers risk. Registered Post has now been discontinued by Australia Post. Please let us know at the time of ordering if you want your parcel sent by Insured Post. (Extra charges are applicable.)

BORINGThe Terms & Conditions

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Sugar Shack Candy without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Sugar Shack Candy may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Sugar Shack Candy.
MiscellaneousYour use of this site shall be governed in all respects by the laws of the state of VIctoria, Australia, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Sugar Shack Candy products) shall be in the state or federal courts located in Melbourne, Victoria. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Sugar Shack Candy products) must be commenced within one (1) year after the claim or cause of action arises. Sugar Shack Candy’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Sugar Shack Candy may assign its rights and duties under this Agreement to any party at any time without notice to you.
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Sugar Shack Candy or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Sugar Shack Candy does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Sugar Shack Candy is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Sugar Shack Candy reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Sugar Shack Candy in its sole discretion.
You agree to indemnify, defend, and hold harmless Sugar Shack Candy, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third Party Links
In an attempt to provide increased value to our visitors, Sugar Shack Candy may link to sites operated by third parties. However, even if the third party is affiliated with Sugar Shack Candy, Sugar Shack Candy has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Sugar Shack Candy. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Sugar Shack Candy seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the Australian and other copyright laws, and is the property of Sugar Shack Candy. The collective work includes works that are licensed to Sugar Shack Candy. Copyright 2013, Sugar Shack Candy ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Sugar Shack Candy or purchasing Sugar Shack Candy products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Sugar Shack Candy or to purchase Sugar Shack Candy products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Sugar Shack Candy. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Sugar Shack Candy used in the site are trademarks or registered trademarks of My Platinum Enterprises Pty Ltd.
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Sugar Shack Candy disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Sugar Shack Candy does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Sugar Shack Candy does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Sugar Shack Candy shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Sugar Shack Candy has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Sugar Shack Candy product is mistakenly listed at an incorrect price, Sugar Shack Candy reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Sugar Shack Candy reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Sugar Shack Candy shall issue a credit to your credit card account in the amount of the incorrect price.